Closing Your Account and Deleting Your Data

An account on CoopFinPlus is a record with a specific cooperative society: it holds real savings, loans and cooperative records. Closing it is therefore handled by the cooperative rather than by a button in the app, so that your money reaches you and nothing is deleted by accident. Anyone can make the request; you do not need access to the app to do it.

If you are a member

• Contact your cooperative's office, by email or phone from the contact details registered on your account, or in person at a branch, and ask for your account to be closed and your data deleted. Your cooperative's contact details are shown in the app and on its own website.
• The cooperative confirms your identity, settles your membership under its bye-laws (outstanding loans, guarantees and store balances cleared, savings and shares paid out to you), and closes the account.
• If you cannot reach your cooperative, email hello@auscacoop.com with your name, cooperative and member number, and we will route the request and make sure it is acted on.

If you are a staff or administrator user

Ask your cooperative's administrator to remove your login. Administrators who want their own account or a whole cooperative removed can write to hello@auscacoop.com.

What is deleted, and what must be kept

• Deleted: your profile and contact details, photographs, documents and sign-in credentials, wherever the law does not require them to be kept.
• Kept for a legally required period: financial and transaction records (savings, loans, repayments, receipts). Registered cooperative societies must retain these under Nigerian law and cooperative regulations even after an account closes. They are stored securely, used only for legal and audit purposes, and disposed of securely when the retention period ends.

Timelines

Deletion requests are acknowledged within 7 days and completed within 30 days of the membership being settled and closed.

Uninstalling the app does not close your account or delete your data. Your membership stays active until you ask your cooperative to close it. For anything else about your data, see the Privacy Policy.